FAQ

Orders
We only deliver on weekday / working day. Off period delivery is between 1-3 working days (excluding weekends and public holidays) ; Peak period delivery is between 1-3 working days (excluding weekends and public holidays).
We do not have any stores and do not allow self-collect service at this point.
Cancellation request must be submitted to us at least 24 hours prior to the delivery date and there will be a SGD$10 cancellation charge.
We are unable to amend the order once the order has been submitted.
Yes, however we are strictly unable to process any return, exchange, refund, replacement for any missing items, defective, damage or quality issue if you requested to leave the items outside the house.
If product delivered is different from what you had expected (e.g., different sized), you shall bear the return shipping fee – SGD$10 delivery charge per trip.
No exchanges / refunds are permitted for discounted / promotional / sale items.
In the unlikely event that something you ordered is damaged, wrongly delivered or defective, please contact us within 7 days of the delivery of the order. Any return /exchange request after the specified period will not be valid.
Delivery
Orders above SGD$50.00 qualifies for free delivery. For orders below SGD$50 there is a delivery surcharge of SGD$8.
In the event of unsuccessful / rescheduled delivery, a re-delivery surcharge of SGD$8 will be applied.
We do not deliver internationally at this point.
Additional delivery charges of SGD4 per trip for Sentosa Island.

– Due to restrictions and limitations placed by certain institutions and organisations, we are sorry to share that we are not able to make deliveries to the following areas:
• Jurong Island
• Tuas Link
• Changi Cargo
• Country Clubs
• Army Camps
• Seletar Aerospace
• Off-shore Islands such as Pulau Ubin
• Turf Club Avenue
• Singapore Prison Quarters
• Airbase sites
• SATS Inflight Catering Centre 1
• ST Kinetics
• Shipyards
• Hospitals
• Powergrid
• Airport Boulevard, and all airport areas including areas within Changi Airport and Seletar Airport

Payment
We accept Visa, Mastercard and American Express and PayNow as well.